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Parcel delivery problem in the coming busy season


As the busy season of one year is coming now, the delivery problem is coming too. Every year, in this period of time (from October to December, especially the time approaching December) the delivery will become slowly because there are so many parcels to be shipped to the customers. With so many packages the post office may have a backlog and it takes time to dispatch these parcels out from China and also in the destination country post offices it takes time for the couriers to send to the customers. So please understand this special situation and pay much more patience to wait for your package in the busy season. We normally ship the item to our customers in one day after we receive the payment via EMS or DHL (depends on the customers’ need). It takes about 8-15 days if item shipped via EMS and 5-8 days if shipped via DHL. In the coming special time, hope all the dear customers can wait for your parcel patiently if it exceeds the expected time. We feel much appreciated for this kind understanding.

Also there is another problem—cargo transshipment. It may be a delay sometimes with the same reason.

Incidentally, when the courier send the parcel to you and you are not in, in this situation we will send you an email to ask you to contact the local post office or express company. If the parcel is not signed by the customers after several days the post office will return it or destroyed it so we mail customers to contact post office as soon as possible. We hope when this situation occurs the customers can read email in time and handle the issue quickly.


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