Frequently Asked Questions:
Q1: The APP cannot search for the device?
A1: 1. Check the wiring to ensure correct connection
device can be searched on the mobile phone
For iPhone, please restart the mobile phone, open the APP authorization and
Bluetooth authorization (phone settings - privacy - Bluetooth - allowed apps). If
device cannot be searched in APP, please provide the phone model and system
model. For Android devices, you also need to open the location service and APP
location authorization to search and connect in the APP. (The locate function involves
privacy data, and MICTUNING promises not to collect these data. The locate function
is opened because of the regulations of the physical layer of Android devices).
Q2: How to judge whether the product is powered on correctly?
A2: 1. After connecting the cable, turn on the switch, the switch indicator lights up.
Turn on the Bluetooth settings of the mobile phone and search for the device
signal Rock Light-C1 or Rock Light-C1S, which means that the connection is correct
and the product is powered on normally. If not, check whether the connection of
wire harness is correct.
Q3: Can't switch colors after Bluetooth connection?
A3: Please check the device you need to control in the APP options.
Q4: The APP cannot display the color correctly when switching colors.
A4: Turn on the test mode in the APP, take a video of the light color and then please
contact our after-sales staff.
Q5: Four lights on one side are not on?
A5: This is because one of the power cords in the control box has been pulled off,
please contact our after-sales staff.
Q6: After the Bluetooth connection, the light is black and you can't turn on the
light at all?
A6: This is because one of the power cords in the control box has been pulled off.
Please contact our after-sales staff.
For more questions, please don’t hesitate to contact us.