FAQ

Product FAQ

Website FAQ

LED ROCK LIGHTS

1. The device cannot be searched on the APP

1. In USA, how long will it take for delivery?

2. Control box installation environment

2. Do you ship internationally?

3. Can't play music or find music in music mode

3. How can I track my order?

4. Dimensions of mounting screws for LED rock light

4. How much does international shipping usually cost?

5. Are wiring harness and extension cord universal?

7. Bluetooth signal can be found in the phone bluetooth Settings, but not in the APP

8. The APP picture is distorted and all functions such as closed function cannot be displayed

9.Can APP control several sets of devices at the same time

10. The temperature of the control box is abnormally high

11. After the light is installed, it can’t be turned off, the light will light up by itself

12. The Settings in Q1 have been changed

13. The APP is connected to the device, but all the lights are not controlled and cannot light up

14. In the case of APP connected to the device, the light is not controlled nor the colors

15. Some colors of whole set rock lights are not displayed

16. There is color problem of individual light in a set of rock lights

17. The white colr of the light is not pure white, but other colors are normal

18. Why are all the lights flashing after installation

19.The fuse will burn out as soon as the control box is connected to electricity.

20. How many lights can be connected to a control box at most

21. There are 2 or more sets of devices, one of which does not light up